Service Desk Intern

undp - Ha Noi, Viet Nam | 2025-01-10 09:56:28

Background

 
Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
 
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
 

The UN Common Back Office (CBO) provides operational support services to the UN agencies residing in the GOUNH at 304 Kim Ma, Ba Dinh, Hanoi.

The Common Back Office offers 6-month internship opportunities to highly motivated applicants in order to support the CBO’s daily operations and task flow. The two interns will work under the overall leadership of the CBO Manager while reporting directly to their team leaders. 

Duties and Responsibilities

The intern is expected to contribute to the following tasks: 

  • Assist daily operations of SD Front Desk in receiving requests for common services via phone calls, emails, Service Delivery Platform and in person, responding and routing the requests to relevant technicians, recording the requests on the online service tracking system.
  • Assist in receiving visitor registration and timely enter the system for security list.
  • Assist with conference/meeting services.
  • Assist with preparation of GOUNH access data for daily access reports. 
  • Assist with filing and documentation 
  • Assist with communication to GOUNH users and other teams via Intranet and other communication manners
  • Support to CBO related activities
  • Provide other admin assistance as/when required.

Learning Expectations

Although UNDP will not provide interns with a formal training program, interns will gain hands on experience in administration management, specifically, at the end of the internship, the inter will: 

  • Get to know how an office operations performs
  • Get to know how to handle different administrative issues
  • Get to know how the document management system works 
  • Becoming familiar with all office equipment and other IT applications
  • Becoming fully capable and confident in making working in a multi-culture working environment.

Interns will be encouraged to attend briefing sessions on topics of interest to them and may from time to time take part in relevant GOUNH events when available. 

Competencies

Core Competencies:

  • Demonstrate commitment to UNDP’s mission, vision and values;
  • Display cultural, gender, religion, race, nationality and age sensitivity and adaptability.

Functional Competencies:

  • Focus on result for the client and respond positively to feedback;
  • Consistently approach work with energy and a positive, constructive attitude; remain calm, in control and good humored even under pressure. 
Required Skills and Experience

Applicants to the UNDP internship program must at the time of application meet one of the following requirements:

  • Be enrolled in the final academic year of a first university degree program (Bachelor’s level or equivalent);
  • Have graduated with a university degree (as defined above) and, if selected, must start the internship within one-year of graduation.

The intern should have the following qualifications and skills:

  • Be able to communicate in English effectively;
  • Good command of computer skills: MSWord and Excel are required;
  • Familiarity with database software and adequate skills in data entry;
  • Able to verify and correct the inaccurate data in the database. 
  • Familiar with for image/video processing is an advantage
Disclaimer
 
 
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. 
 
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
 
Applicant information about UNDP rosters
 
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
 
Non-discrimination
 
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  
 
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. 
 
Scam warning
 
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.


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