nemours - Pensacola, FL, United States | 2025-01-03 01:17:59

Nemours is seeking a Patient Access Specialist.  The position is responsible for:  Greeting patient in accordance with Nemours Standards of Behaviors.  Perform registration and check-in or check-out function(s) and update demographics, insurance verification, PCP authorization/referral information when required at each encounter and make confirmation call as needed.  Work various work ques, collect copays/balances at time of service, attend daily huddles, other duties assigned by supervisor or manager, and provide exceptional customer service to our patients/families.

Essential Functions

1.  Documentation:  Ensure all annual mandatory forms are complete, accurate, updated and on file in accordance with NCSC policies.
2. Financial: Collect all copays, coinsurance and self-pay amount due for services rendered.  Adhere to end of ay business processing standard by verifying that cash analysis and receipts balance.
3. Scheduling:  Schedule follow up appointments as instructed via the appointment disposition.
4. Work ques:  Process encounters via the registration and check-out work que daily.
5. Attend daily huddles.
6. Appointment confirmation and reschedules.
7. All other duties as assigned by supervisor or manager.

Qualifications

• High School Diploma required
• Customer Service Experience
• 1 year Medical Office experience

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