Customer Service Agent - Order Management
About the role
The role of the Customer Service Agent role is to own the end-to-end customer experience for export customers within the domain of Order Management. The prime accountabilities consist of supporting customer operations, optimizing customer experience and committing to the agreed contractual requirements for transportation, costs, sustainability and legal compliance. This includes managing order bookings with shippers and service providers, proactively escalating issues and out of standard operations, managing carrier allocations with carrier vendors, consolidating and planning shipment operations, submitting all necessary data on Order Management Information Systems, collecting and validating (freight) cargo receipts and documentation.
How you will contribute
- Report on, update and manage bookings
- Carrier Management
- Consolidation Plan Operations
- AMS, VGM and ISF submission
- Freight Cargo Receipt and Documentation
What you will bring
- Bachelor’s degree or professional education within logistics
- With relevant 2-5 years’ experience in the logistics industry and customer service
- Ability to communicate effectively with a service-oriented mind-set and build external / internal relationships
- Open mind, flexibility and willing to work under pressure
- Able to explain the logistics requirements and operational work flow interactively
- Good Written/Verbal Command in English, multiple EU Languages
- Proficiency in MS Office (Excel, Powerpoint, Word, Outlook)
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