dp-world - Dubai, United Arab Emirates | 2025-01-07 19:19:44

KEY ACCOUNTABILITIES 

• Serve as the frontline interface, directly engaging with business users to understand their challenges and plays a pivotal role in providing end-user training.
• Handle operational and navigational issues while also addressing specific local business-related concerns.
• Able to support data upload related to business data based on business authorization.
• In collaboration with Level 2 Support, aid reviewing the system after quarterly upgrade and Root Cause Analysis (RCA) for any issue found.
• Providing operational and handholding support on a day today basis to complete transactions in Oracle Fusion.
• Logging incidents in the ticketing system - ServiceNow (SNOW) - where business has not raised due to some challenges.
• Gathering basic requirements from the business for any enhancements or reports or integrations and communicate to relevant stakeholders for further activities.
• Conduct Oracle fusion module training to business users where required.
• Escalation of unresolved issues to POML application manager.
• Assist business with raising access requests and propose role names (where feasible).
• Role provisioning clarifications to users.
• Assisting businesses/Troubleshooting in the following activities: creating purchase orders and purchase requisitions, registering suppliers, supplier qualification, inventory transactions, month-end inventory reconciliation, closing the inventory periods.
• Additional support for the business: Performing subledger reconciliations, processing provisional entries, tax reporting.
• Managing budget uploads, finalization, and variances.
• New position creation, position definition changes, run data reports and assess goals and performance eligibilities.

QUALIFICATION & EXPERIENCE 

  Minimum Qualifications:

• Bachelor’s degree level education 
• Oracle Fusion related certifications

 Minimum Experience: 

• 3+ years of experience in working with Oracle Cloud
• Experience working with ServiceNow or similar ITSM products
• Experience in the marine industry is a plus but not required

 Key Attributes:

• Strong analytical skills, including a thorough understanding of how to interpret user business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Able to work under pressure and handle parallel task without compromising quality
• Highly organized with strong follow‐up skills
• Strong attention to detail and ability to multi‐task
• Ability to prioritize activities to accomplish project goals effectively and efficiently.
• Ability to handle multiple projects within deadlines and work well under pressure.

This job calls for a person who will exercise caution and at the same time adhere to rules and procedures. Maintaining quality and the ability to work in a friendly manner to standard operating procedures are also important aspects of this position. This position requires a person who is self-disciplined, compliant, factual, conventional, flexible, active and has the ability to persuade others. This position description provides a general guide as to the major accountabilities of this role. It should not be taken as a definitive list of duties that may be reasonably expected of the incumbent and may vary from time to time and include any tasks commensurate with the role and required by the Line Manager

 

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