oracle - United States | 2025-01-04 01:02:19

Position Overview: 

We are looking for Oracle Fusion Finance Functional Consultant with Overall 8 to 10 years of IT experience with at least 5+ years of Fusion experience and remaining years of Finance/ERP domain experience in Oracle EBS. Must have good understanding of the following Oracle Cloud Financials version 12+ capabilities. We are looking for a Functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.

• Position is for a Functional Support Professional, preferably with implementation background in Oracle Cloud Financial Applications.
• Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer.
• Position is for a Support Analyst with a background in Oracle SAAS Suite of products
• Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. 
• The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
• It an opportunity to work with Cloud and On Premise customers. This work includes:
  • Work directly with Customers for
    • Advising on complex use of Oracle products
    • Resolving highly complex and mission-critical issues
    • Serve as Situation Manager on highly sensitive issues
  • Formal mentoring for promoting the technical and professional development of others
  • Creation/review of Knowledge Articles

Career Level - IC4

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