Closing Date: Sunday 9 February 2025 

Contract Type: Temporary for 2 years, 4x positions available

Salary: FC4 £24,890.91 - £27,087.17 

Working Pattern: 36 hours per week 

Location: Bankhead, Glenrothes 

Supporting Statement  

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement. 

Job Details  

Temporary positions available until 2027, within the Financial, Revenues & Wellbeing section of Customer & Online Services. 

These posts are 36 hours per week (full time) with the working hours of Monday – Friday working 8:48 until 17:00. 

You will earn a competitive salary of £24,890.91 - £27,087.17, have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail. 

The roles are based within the Scottish Welfare Fund team, with some telephone work required, supporting people from a variety of backgrounds who are struggling with daily living essentials such as food and fuel. 

This role will involve assessment of grants applications. 

This is a Customer Service based role and the candidate should be customer focused and able to provide excellent customer care. 

A link to the role profile is included below. You will find more information about the job and the type of person we are looking for. 

The Person   

You should have experience of providing excellent customer service and good communication skills which include written correspondence and telephone interactions. You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your own time whilst having the ability to work under pressure. Have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs. Display a flexible attitude to work and change with a positive, pro-active approach. You must have the ability to use multiple IT systems and have excellent administrative skills. 

Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services
• Directorate Information - Council Department information
• Social Media - Search for more `Fife Council Jobs` on Facebook or follow us on X

For more information, please contact: Kimberley Farnley, [email protected]