Support and Information Officer
- Suffolk County Council – Suffolk Countywide - On-Site
- £24,404 per annum (pro rata for part time)
- 18.5 - 37 hours per week
- Permanent - 178 hours available in total
We’re focused on making a meaningful difference to communities across Suffolk. How? By listening to our people, learning from what they say and creating a culture of mutual respect. As a Support and Information Officer in a Children`s Centre, you’ll be as keen to collaborate and build a bright future as we are.
Reimagine the possibilities.
Your role and responsibilities
Our lively Children`s Centres are looking for someone who enjoys being the first point of contact for families. You`ll cover reception duties, administrative tasks, and keeping our family hub running smoothly. More importantly, you`ll provide a warm welcome and helpful information to parents, children, and our partners, guiding them to services that foster healthy development. As part of our collaborative team, your goal will be supporting the needs of children from pregnancy to 5 years old, along with their families. You`ll help us deliver our Healthy Child programme through the Children`s Centre Statutory Framework, which makes a real difference in little ones` physical, social, emotional, and intellectual growth during these vital early years.
We want every child to have the best start in life - if you share our child-centric passion and are excited to take on this rewarding role, we encourage you to apply!
We have vacancies in the following areas:
- West Suffolk
- South and West Ipswich
- North and East Ipswich
- Lowestoft and Waveney
You will need
- a level 2 qualification in English and Mathematics or equivalent experience or evidence of skills
- good levels of communication skills (written and verbal)
- the ability to provide advice and information with clarity and impartiality to meet the needs of the recipient.
You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don`t meet all requirements, still apply. We would appreciate the opportunity to consider your application.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Debbie Frost (she/her) for a casual conversation. You can reach her by calling 07920 502637 or emailing [email protected].
How to apply
Step 1 - Read the Job and Person Profile (JPP) (docx).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a Supporting Statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
Question 1 - Tell us about your administrative and office experience.
Question 2 - What do you consider are the important factors, to ensure we are providing an effective and customer focused first point of contact, for families and visitors to our Family Hubs?
Question 3 - How will you ensure the Family Hub services are shared with families and professionals?
Question 4 - Please confirm which area within Suffolk you are interested in working and what hours (full time or part time)?
Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [email protected] or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
Closing date: 11.30pm, 23 January 2025
Interview date: 7 February 2025
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite
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