Customer Experience Manager (PMO)
Job Summary:
Under the supervision of the World Area Leader, the Customer Experience Manager is accountable for the day-to-day activities related to, project management & doc control, Trade Compliance of VOS value stream. This position has responsibility to provide direction and build a team to lead our efforts to provide customer service establishing internal processes and functions to deliver consistent and timely information to our clients during the entire quote to cash process.
In this Role, Your Responsibilities Will Be:
- Quotation & Pre Order Engineering (Trade India), Project Management & Doc Control (All VOS Orders)
- Project Management organization will be critical to deliver best in class project execution and support business growth.
- Drive the team to achieve High level of RSDL (>90%) in all functions
- Lead the team to achieve timely submission of quotes and PMO activities
- Manage employee objectives, annual performance reviews, employee training needs and employee development plans
- Timely & clean order handover to value stream
- Provide inputs to value stream leader on S&OP and POR
- Implementing and improving functional process and its procedures
Customer Service:
- Post Order Management
- Clean Order entry
- Timely Customer OA
- Dropship order management
- Timely customer invoicing
- Trade compliance
Project Management & Doc control
- Follow ACT’s global PMO processes in all VOS supplies
- Internal and external project handover meetings and manage PEP / Project schedule as per project agreed terms
- Customer KOM / PIM as per project requirements
- Document transmittals
- Project profitability reporting to management at handover, BOM release & As Ship
- CRS and change order management
- Customer RFI management for inspections
- Project close outs and lessons learnt session internal and external as needed
Who You Are:
You quickly and decisively act in constantly evolving, unexpected situations. You adjust communication content and style to meet the needs of diverse partners. You always keep the end in sight; puts in extra effort to meet deadlines. You analyze multiple and diverse sources of information to define problems accurately before moving to solutions. You observe situational and group dynamics and select best-fit approach.
For This Role, You Will Need:
- Bachelor / Diploma in Engineering
- Minimum 8-10 Years Operations and Supervisory experience in the manufacturing industry
- Strong leadership skills and abilities
- Committed to ongoing personal growth and skill enhancement through training and development courses
- Excellent verbal and written skills coupled with strong MS Office skills
- Ability to handle multiple priorities and meet deadlines
- Strong organization and planning skills
Preferred Requirements:
- MBA / Equivalent
- PMP Certified
- Experience in MIS reporting in an ERP based manufacturing industry
- Minimum 5 Years Operations and Supervisory experience in the manufacturing industry preferably related to actuators, control valves and instrumentation
Our Offer to You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson`s compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].
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